Privacy Notice
INTRODUCTION
Urban Ace Property Management (201903305338) values your privacy and endeavours to protect your personal data in compliance with the laws in Malaysia.
We will only collect and use your personal data in accordance with such laws especially the Personal Data Protection Act 2010.
Your personal information in our database will be safeguarded and will not be shared without your consent.
This privacy notice (hereinafter “Privacy Policy”) deals with the protection of your privacy while you use our website which is hereinafter referred to as “Website” and which is www.urbanace.my
This Privacy Policy only applies to the Website. The Website may contain links to other websites or applications but if that is the case, the Privacy Policy does not apply to any of those linked websites or applications.
We gather certain information from users of the Website, so this Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
By continuing to use the Website you acknowledge that you have had the chance to review and consider this Privacy Policy and you acknowledge that you agree to it. This means that you also consent to the use of your information and the method of disclosure as described in this Privacy Policy. If you do not understand the Privacy Policy or do not agree to it then please do not use the Website.
INFORMATION COLLECTED
a) When you use the Website, we may collect information from you through automatic tracking systems
b) In addition, we may collect information that you volunteer to us (such as information that you provide during a sign up process or at other times while using the Website).
c) In order to access some specific features of the Website, you are required to provide some personal information. During this process, we collect some of your personal information in the following manner:
i) We will not collect information that identifies you personally, except when you specifically volunteer that information to us when using specific Website features. These specific Product features might include, but are not limited to:
a. receiving notifications by text message or email about events and promotions.
b. receiving general emails from us.
ii) In addition to any personal information that you are required to provide in order to access these additional Website features, in some cases you may be required to provide more specific information.
COOKIES
a) Cookies are small files stored on your computer or mobile device which collect information about your browsing behaviour.
b) Cookies do not access information which is stored on your computer.
c) Cookies enable us to tailor our configurations to your needs and preferences in order to improve your user experience.
d) Most internet browsers accept cookies automatically although you are able to change your browser settings to control cookies including whether or not you accept them and how to remove them. You may also be able to set your browser to advise you if you receive a cookie or to block or delete cookies.
INFORMATION STORAGE
a) Please note that no systems involving the transmission of information via the internet, or the electronic storage of data, are completely secure. However, we take the protection and storage of your personal information very seriously. We take all reasonable steps to protect your personal information.
b) We use appropriate physical, digital, managerial and security systems to store your personal information and to protect it against unauthorized access, destruction or disclosure.
COMBINING INFORMATION
We do not combine, link or aggregate any of your personal information with other personal information of yours which we are holding.
INFORMATION USE
We use your personal information to help us improve your experience with our Website. We may use your personal information for purposes including but not limited to advising you about updates to the Website or related information.
EMAIL OPT IN/OUT
If you receive an email from us in relation to the Website and would prefer not to receive such correspondence in the future, you may follow the instructions in the email to opt out of future correspondence. You may also contact us, using the details at the bottom of this Privacy Policy in order to opt out of future correspondence. We will make all reasonable efforts to promptly comply with your requests. However, you may receive subsequent correspondence from us while your request is being handled.
USER RIGHTS
a) You have the right to request access to any of your personal information which we are holding.
b) You have the right to request that any of your personal information which we are holding be updated or corrected.
c) In order to request access, an update or a correction to your personal information, you may contact us using the details at the end of this Privacy Policy.
POLICY CHANGES
a) We may make changes to this Privacy Policy at any time in our sole discretion.
b) If we make changes to this Privacy Policy, your continued use of the Website after the changes take effect confirms that you acknowledge, accept and agree to those changes
CONTACT INFOMATION
We take customer satisfaction very seriously. If you have a complaint in relation to our handling of your personal information, we will endeavour to handle it promptly and fairly. For your information, an overview of our complaints handling procedure is as follows:
All complaints should be provided in writing either by email using the contact details at the end of this Privacy Policy. Describe the nature of your complaint including any relevant dates, people involved, any consequences that have occurred and what you believe should be done to rectify the issue. We will endeavour to respond within 21 days although we cannot guarantee this.
You can contact us about this Privacy Policy using the following details: hello@urbanace.my